Frequently Asked Questions (FAQ)
Is it safe to buy from your website?
Yes, we have an SSL security certificate that protects your data while visiting our website. This security certificate encrypts and obfuscates your information, preventing third parties from accessing it.
Our payment gateway is Stripe, the world leader and undisputed number 1 in electronic transactions as well as credit card payments, which guarantees security and efficiency in our operations.
How can I know you are a reliable and reputable website?
At Allnatural.mx, we strive every day to provide quality and efficient service to all our customers.
Therefore, in addition to selling on this website, we also offer products on external international marketplaces such as MercadoLibre (where we are an official store), Amazon, and Walmart.
What is your return policy?
You may return unneeded products as long as they are unopened, undamaged, untampered with, and in their original packaging. Shipping costs are the buyer’s responsibility, except in cases where the return is required or caused by allnatural.shop
What is your privacy policy?
You can read our privacy notice (here) or at the link at the bottom of the page.
How long will it take to receive my products?
Delivery times vary depending on availability, season, carrier, and delivery service selected.
The average delivery time for ground shipments is 5 to 7 business days, while for express deliveries it is 1 to 3 business days.
The delivery times mentioned above are estimates and may vary. If you have questions or require a more precise delivery time, please contact us via WhatsApp.
When your package is delivered to the courier, you will receive a confirmation email with your tracking number and tracking link. You can also check this information in the “Orders” section of your My Account page.
Which couriers do you use for deliveries?
We work with the following couriers DHL, UPS, USPS and FedEx
How can I check the status of my order and track it?
In the My Account section, you can view the details of your orders and their current status. When your order is delivered to the courier, the tracking number and tracking link for your package will also appear so you can track it.
How do I correct the delivery address?
Please fill out the contact form, indicating your order number and the correct address where you would like your products shipped.
How can I cancel my purchase?
Please fill out the contact form, including your purchase details, to proceed with the cancellation.
What should I do if I can’t find the product I’m looking for or I have a special order?
You can contact us via WhatsApp by clicking the green button at the bottom of this page, or fill out the contact form, including the details of the product you’re looking for or the special order you need so we can accommodate you.
How can I contact us if I have any other questions?
Fill out the contact form with the requested information so our customer service team can answer your questions, or click the button below to contact us via WhatsApp.